Support Engineer

Linux IP networks
Datum objave: 23.06.2021.
Bicom Systems Tuzla, Sarajevo, Zenica

About us:

Bicom Systems was founded in 2004, and has grown to become a leading global company, employing people across the world. Our teams manufacture, distribute and support unified communications end-to-end software solutions to SMBs, Enterprises, Call Centers, and above all – Telecommunication Service Providers.

At this moment our clients are using our virtualization solution, SERVERware, and our PBX telecommunications solution, PBXware on tens of thousands of unique instances. Millions of end-users are using our VoIP phone and application solutions, Meeting, gloCOM GO and gloCOM and consuming over tens of millions of calls and meetings per day. We achieve all that by creating close relationships with our partners and the whole ecosystem we are in.

While our focus is on satisfying the client's needs, we do care about employee's well-being including personal career and knowledge path, life-work integration, and stress management. Our employees can and are working from home, all over the world. Join us from wherever you are and become part of the Bicom family while we are liberating the world from traditional communication systems!

We provide:

  • Relaxed and exciting work environment;
  • Competitive salary;
  • 1 week of personal development for every 3 weeks of work with our BiAgile weeks;
  • Opportunity to work with world-class clients;
  • Continuous travel and education opportunities;
  • Shorter work hours on Friday for a better rest;
  • Modern and quality software tools to facilitate your work;
  • All the equipment you need to shine (laptop, 27’’ monitor, professional headset, HD webcam, other peripherals);
  • Team buildings;
  • Football on Fridays after work (maybe other sports if you assemble a team).

Your day looks like this:

  • You provide technical support to Bicom Systems customers via e-mail, live chat, and phone;
  • Refer to internal database or external resources to provide accurate tech solutions;
  • Research and identify solutions to software and hardware issues;
  • Diagnose and troubleshoot technical issues, including account setup and network configuration;
  • Ensure proper implementation in production environments;
  • Perform remote installation on customers hardware;
  • Document technical knowledge in the form of notes and manuals.

Requirements:

  • Proficiency in spoken and written English;
  • Knowledge of Linux OS and IP networks;
  • Excellent problem-solving and communication skills;
  • Ability to provide step-by-step technical help, both written and verbal

This is how you stand out:

  • Bachelor degree in IT;
  • Voice over IP;
  • Certification in Linux, Cisco, or similar technologies.

Location: BiH, preferably Tuzla