As an Application Support Analyst, you will investigate, manage, track, and successfully resolve client support issues. You will be responsible for providing technical support to customers by answering complex questions regarding the operation and usage of smart applications used by one of the largest transportation agencies in North America.

This is a Remote Position, so you could be working from anywhere.

Our ideal candidate is a proactive individual, with strong analytical and excellent communication skills, who has proven SQL knowledge and experience. 

Roles & Responsibilities

• Support customers and internal staff in all aspects through problem resolution, ensuring that the customer is informed and updated at all times;
• Handle and close client issues in a timely manner or escalate issues when needed;
• Identify and resolve recurring or unique customer issues;
• Write product knowledge base articles, service bulletins, white papers & procedures;
• Work with the development team for issue resolution, test fixes to ensure that problems have been adequately resolved.
• Perform upgrades and post-upgrade support for end-users

Job Requirements

• Database knowledge (MS SQL and/or Oracle)
• Working knowledge of various scripting tools and languages (MS SQL Client, TOAD)
• Experience with SQL Server administration (ex. Re-indexing, maintenance plans, & troubleshooting performance issues)
• Proficiency in English (written and verbal)
• Strong Problem-solving and Analytical skills
  
  

Nice-To-Have

• Experience with Crystal Reports or other ad hoc reporting tools
• Previous experience with version control tools (SVN) is an asset
• Microsoft Certifications are a plus

Working Hours

Standard 8 hour shift falls between 2 PM - 2 AM CET

What We Can Offer

• An Attractive Salary Package + Benefits
• 1 0% Remote Work - Work From Anywhere
• Working In An International Team
• Paid Education & Training
• Opportunity To Learn & Develop New Skills
  
  

Apply Today & Join Our International Team Of IT Professionals!