Who we are

Founded in 2017, Upchain (www.upchain.com) provides Product Lifecycle Management (PLM) solutions on the Cloud. We fuel innovation and simplify product development by connecting sales, engineering, manufacturing, supply chain, service, and others at all points in the product lifecycle.  Empowering an impressive list of customers to make better products faster, our easy-to-use platform enables real-time collaborations, establishes the digital thread, manages changes, facilitates viewing of CAD files in 3D, and captures feedback and business processes from any stakeholder throughout the product value chain.  

Headquartered in Toronto with three additional offices in Europe, our 85+ employee company was named one of Deloitte Technology’s Fast 50™ Companies-to-Watch last year for exhibiting strong growth as well as recognized by the Lazaridis ScaleUp Program as one of Canada’s Top 10 growth-stage start-ups.  

You will enjoy working with us if:

• You are suited to work in a young and evolving environment where there is significant wisdom and years of industry knowledge at the helm.
• You are excited to play a part in helping the company realize its commitment to strengthening culture, communication, procedures, and leadership.
• You are smart, creative, love taking ownership, and can work efficiently and autonomously.
• You want to gain lots of experience, learn about the industry, and advance your career through personal and professional development supported by experienced mentors.
• You are self-motivated, independent, confident, accountable, and comfortable exercising initiative and solid judgement.
• You are keen to learn new technologies in an inclusive and diverse work environment.
• You like challenges, being a trailblazer, shaping the future, and working with some of the world’s most innovative and iconic organizations.

Position profile

Reporting to the head of the implementation team, you will work remotely and support data analysis, architecture, and migration for PLM/PDM projects with large enterprise clients, many of them household names. In this full-time role, you would enjoy competitive pay, performance bonus, stock options, vacation, flexible/work from home options, and team building activities.

Key responsibilities include:

• Working both independently and at times in collaboration with client staff to perform configuration, setup, migration, training, troubleshooting, or other hands-on technical tasks.
• Analyzing customer's software architecture with a focus on data containers (database, file system, etc.) and their associated business and IT processes.
• Creating detailed documents outlining the logical data mapping between source systems and the Upchain PLM platform.
• Devising a logical data migration flow that takes into account business requirements, business rules, and system technical constraints.
• Assisting in developing interfaces with downstream systems for data migration.
• Creating data migration protocols and/or tools.
• Running data migration proofs of concept (POCs) in an iterative fashion, refining procedures and tools as needed.
• Assisting in executing production data migration steps in conjuction with other team members.
• Interfacing with product managers and software development team members through established processes and procedures to get help with technical issues that arise on your project, and/or communicate status, information, and updates.
• Assisting with data manipulation and transfer to ensure appropriate client data is available in the Upchain PLM.
• Identifying and addressing required changes, scope confusion, risks, and/or misalignments in expectations/understandings, and working with client and internal staff to resolve them.

• Proactively following up on internal and client-side tasks and dependencies and escalating as needed.
• Using internal tools (i.e. ticketing system, internal messaging platforms, etc.) and established procedures to coordinate with other Upchain staff on project tasks.
• Practicing rigor and discipline in following Upchain procedures while proactively contributing to quality and the improvement of procedures and processes to benefit Upchain and its teams and clients.
• Occasionally collaborating in the pre-sales process to contribute to the understanding of requirements, scope and/or project plans.
• Applying your continually improving understanding of knowledge of Upchain’s software, PLM/PDM practices, and the industry in general.

Qualifications

You may be our ideal team member if you are:

• An active listener and tactful communicator with the strong interpersonal skills needed to work with various stakeholders, eliminate ambiguity, manage expectations, and tactfully push when needed.
• A multitasker capable of prioritizing and managing your time and multiple priorities simultaneously in a fast-paced, time-sensitive, results-oriented environment.
• Empathetic and able to understand issues from different perspectives and accurately articulate client goals, needs, difficulties, and points of view.
• Someone who is thoughtful and curious with a tendency to ask "why" questions and the drive to apply a broad understanding of your work towards the creation of better solutions to challenges.
• A lifelong learner who is naturally drawn to acquiring new skills, learning about new subjects, and sharing knowledge with others who are interested.
• Experienced in business analysis/ business systems analysis and data modeling with complex enterprise software.
• Comfortable speaking at a solution architecture level about data structures and data migration.

Requirements

• Bachelor's degree in Computer Science, Data Engineering, or other related field (or equivalent experience).
• Fluency in English (verbal and written), and good communication skills both spoken and in writing.
• Minimum of 2 years of experience working with business analysis, business systems analysis, business intelligence, or data architecture.
• Familiarity with one or more popular relational database platforms, such as Microsoft SQL Server, Oracle DBMS, MySQL, etc.
• Familiarity with ETL tools.
• Working knowledge of SQL.
• Preferably, working knowledge of another programming language commonly used for data analysis, such as R or Python.
• Proficiency in Microsoft Excel or other spreadsheet applications.
• Experience with data visualization/ business intelligence tools such as Tableau, PowerBI, Qlik, SAP BI.
• Familiarity with Product Lifecycle Management concepts is an asset but not required.

What we offer:

• Competitive pay (overtime pay is applicable) 
• Stock options
• Extra vacation days
• Flexible hours and work from home options
• An inclusive work environment that facilitates advancement and embraces members with diverse perspectives

Do you fit with an innovative, fast-growing software engineering company with a very bright future? Let’s find out. Submit your resume and cover letter today.