About the job

We are currently looking for a full-time billing specialist to assist with billing and collections. This is primarily an outbound calling job. The level of customer satisfaction that we provide is one of the main reasons why we have been successful in our venture and why top Real Estate agents chose our system over our competition. Each team member takes every customer issue seriously, and with a professional approach, we ensure that the problems are solved in a timely manner with complete customer satisfaction. You will become an integral part of this team and help us continue delivering A+ customer experience.


Main Tasks and responsibilities:

• Communication with our clients about billing inquires, charges and services via phone, email and chat applications on a daily basis.  

• Ensuring that all requisitions and orders are fully processed at the highest level of accuracy and efficiency.

• Displaying politeness and a can-do attitude during conversations with customers

• Troubleshooting and identifying solutions to resolve billing-related issues.

• Displaying patience and ability to deal with demanding clients and complaints.

• Providing additional information in accordance with the needs and interests of our client.

• Developing and maintain strong long-term relationships with clients by providing professional and high-quality service

• Developing relationships cross-functionally with various departments to ensure issues are resolved in a timely manner.

• Improving process efficiency and assisting in the creation and maintenance of internal protocols within your department.

 

Mandatory conditions:

• Fluent spoken and written English (C1 level)

• Minimum two years of experience working with English-speaking clients on a daily basis

including at least occasional phone calls with the clients

 

Desirable skills:

• Experience in using Google Suite products - Gmail, Google Documents, Google Calendar               

• Experience in using any kind of CRM system

• Advanced organizational and prioritization skills

• Ability to give concise and accurate information to customers

• Attention to detail

• Kind and professional approach to customers (What-can-we-do-for-you attitude toward customers)

• Ability to show empathy and understanding for our customers’ expectations or problems

• A drive to work and collaborate with different profiles of clients and coworkers

 

Benefits of joining our team:

• A friendly and supportive work environment

• Access to our internal knowledge and expertise

• Challenging tasks and a chance to maximize your potential

• Internal training

• Team building and various internal event

• A competitive salary

• Opportunity for professional development

• A long-term perspective in our company

 

We are looking for young, proactive and result-oriented people who are not afraid of new challenges - people who are tech-savvy and who see themselves in the IT industry long-term. If you like to communicate a lot during the workday and you are a pleasant, friendly and patient communicator with a strong desire to quickly and efficiently resolve and troubleshoot customer demands, this is the right call for you.

Don't miss this career opportunity! Please send your resume via "PRIJAVI SE NA OGLAS"

Work hours: 3.00PM - 11.00PM Monday - Friday