At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006,  we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Infobip B&H

Infobip story in B&H starts back in 2010 when we opened our office in Sarajevo. Through the years, we've grown along with our projects. Nowdays we count almost 200 people in engineering and business. Another big milestone happened in 2019 when we opened our second office in BiH in Tuzla. Both Sarajevo and Tuzla offices serve as independent R&D sites that work on developing and improving Infobip internal products for some of the world's largest companies.

Why is this role important at Infobip?

There is a lot of effort invested into running a company like ours. Stable environment and seamlessly running equipment is a foundation for everything we do. As an IT Technician, you will directly impact the way in which Infobip's offices run technology-wise.

You know you are doing a good job when:

• You provide user support regarding complete office IT infrastructure to all Infobip’s employees timely and efficiently.
• You understand computer systems and its components, can tell advantages and disadvantages of different models and recommend the right one for certain purposes.
• You find ways to apply new technology in order to improve the system.
• You contribute to brainstorming sessions in your work area and provide suggestions on how to improve the processes.
• You proactively share knowledge and help your colleagues, making time to support them.

More about you:

Maybe you are an IT technician looking to develop in an international company, or a junior system administrator at a smaller company looking for a challenge.

• You have solid knowledge of Windows 7, 8.1 and 10 operating systems.
• You wish to work on larger projects and in larger teams.
• You understand basic network protocols and internet communication.
• You've worked with end users directly or remotely (helpdesk/remote support) in English and Bosnian.
• You are familiar with administration and installation of Windows OS / iOS on user laptops.
• You have played around with a Windows server environment.
• Knowledge using a ticketing system or a project tracking software is a plus.
• Experience with configuring video conference systems is a plus.
• You focus on user satisfaction and experience.
• You identify critical activities and assignments and adjust priorities when appropriate.
• You are detail-oriented and systematic in your approach, never giving up when you stumble upon a problem.
• You have the ability to rapidly adapt and work in a high-paced, multi-tasking environment.

Why our employees choose us (and stay)?

• Big and complex infrastructure – When we talk about a large system, we really mean it. We have datacentres all over the world, from Washington to Hong Kong, and they include around 300 physical and 2000+ virtual servers. We administrate 1000+ company laptops of different models and OS. Be a part of a system that is live 24/7 and generates traffic that measures in millions of messages every minute.
• Never a dull moment – We work with powerful companies with strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.
• Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Lots of opportunities for development; whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
• Grow your knowledge – Learn as you go, starting from the internal education and onboarding from your colleagues, to our 3-day Dev conference, e-learning to attending conferences. Knowledge is for sharing, and learning is a path to growth.
• Pay & Perks – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organised activities, company library, organised sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!